About the programme
Equips learners with the practical administrative, organisational and customer service skills required to support efficient business operations. The programme focuses on office systems, business communication, information management, teamwork, digital office applications, workplace professionalism and customer service, preparing graduates to contribute across government agencies, private companies, educational institutions, financial organisations and NGOs.
Career opportunities
- Business Support Assistant
- Administrative Assistant
- Office Clerk
- Customer Service Representative
- Reception Officer
- Office Support Technician
- Records Officer
- Administrative Secretary
- Front Office Executive
- Business Office Assistant
Department
Department of Business Administration and Management
Department overviewOther programmes in this department
Level 2 Certificate in Principles of Business and Administration
Provides the essential knowledge and workplace skills required to perform effectively in modern business environments. The programme introduces office administration, business communication, customer service, record management, information handling, teamwork, workplace professionalism and administrative procedures, preparing learners for employment across public and private sector organisations and for progression to higher business qualifications.
Programme details
Level 3 Certificate in Principles of Business and Administration
Prepares learners for supervisory and administrative roles within business organisations. The programme develops advanced knowledge of business operations, office management, communication systems, customer relationship management, project coordination, organisational procedures, workplace leadership, information management, scheduling, analytical thinking and professional decision-making.
Programme detailsLevel 3 Diploma in Business Support
Develops the advanced administrative and organisational competencies required to coordinate business operations efficiently. Learners acquire expertise in office management, project coordination, document control, customer relationship management, leadership, digital business systems, workplace communication and business operations while preparing for supervisory responsibilities.
Programme details
Level 3 IVQ Advanced Diploma in Teaching, Training and Assessing Learning
Designed for aspiring and practising educators, trainers, instructors, facilitators and workplace assessors. The programme develops the knowledge, practical teaching skills and assessment competencies required to plan, deliver, facilitate and evaluate learner-centred instruction, exploring curriculum planning, learner engagement, instructional design, assessment strategies, inclusive education, classroom management, educational technology, quality assurance and reflective professional practice through supervised teaching practice.
Programme details